You have the right to freely withdraw from the sales contract, within a period of fourteen days (14 days) from the moment you receive your order without needing to provide a specific reason.
Gift cards are exempt from being returned.
Withdrawal takes place by sending an e-mail to info@forkcat.com, in which you clearly state your decision to withdraw from the sales contract. The e-mail should include your contact details (including name, e-mail address, telephone number), as well as a copy of the payment receipt. Moreover, include a brief description of the product you want to return. Also, in case that the receipt is for more than one product, specify which product you intend to return.
By returning the product, ensure that the accompanying documents sent by you mention the following phrase: “Returned goods, without commercial value”. Any import taxes for returns of goods outside the border will be deducted from the final refund.
The product must be in the same condition as when you received it, i.e. it must not have been used, the accompanying labels must not have been removed, and it must be in its original packaging (box, dust bag, etc.). Before the refund, the necessary quality control will be carried out, in order to determine whether or not the aforementioned are met.
You bear the shipping costs for the return of the product, unless the product is defective.
The shipping and handling costs of the original shipment are non-refundable and will be deducted from the refund.
For the refund, we will use the same means of payment as those used for the initial transaction, unless we both expressly agree on a different method of refund. Any bank or other credit institution fees for the refund shall be borne by you.
The refund shall be made as soon as we have received the product and carried out the necessary quality control.